Effective Date: June 8, 2026

At Hedrick Fire Protection, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit our website, contact our office, or engage with our fire protection services.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with a particular consumer or device ("Personal Information"). In the past 12 months, we may have collected the following categories:

• Identifiers: Name, physical address, email address, phone number, or similar identifiers.
• Commercial Information: Records of services requested, scheduled appointments, and payment information (processed securely via our payment gateways).
• Communications Data: Audio recordings of phone calls, call logs, caller ID information, SMS messages, and interaction history when you contact our business.
• Internet or Electronic Network Activity: Browsing history, search history, marketing attribution data, and information regarding your interaction with our website.

2. How We Collect Your Information

• Directly from You: When you request a service quote, schedule an appointment, or contact customer support.
• Automatically: Through cookies, server logs, communication tracking software, and website analytics technologies when you navigate our site or call our business lines.
• From Third Parties: From marketing partners or telecommunication analytics providers that assist us in tracking inquiries and measuring advertising performance.

3. How We Use Your Information

• Scheduling, performing, and managing fire protection service appointments.
• Monitoring, recording, and analyzing phone communications for quality assurance, training, and customer service improvement.
• Tracking the effectiveness of our marketing and advertising campaigns.
• Improving website functionality and the overall customer experience.
• Processing payments and sending invoices.
• Communicating important notices or service updates.

4. Sharing Your Information

We do not sell your Personal Information to third parties for money. However, we may share your information with:

• Service Providers: Companies that assist with payment processing, communication analytics, call tracking, CRM, and website hosting.
• Legal Obligations: When required by law, court order, or government regulation.

5. Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights regarding your Personal Information:

• Right to Know: Request a disclosure of the categories and specific pieces of Personal Information we have collected about you over the past 12 months.
• Right to Delete: Request that we delete your Personal Information, subject to certain exceptions.
• Right to Correct: Request the correction of inaccurate Personal Information we hold about you.
• Right to Limit Use of Sensitive Data: Direct us to limit our use of your sensitive data to only what is necessary to perform our services.
• Right to Opt-Out of Sharing: Opt out of the sharing of your information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not charge different prices or provide different quality of service for exercising your privacy rights.

6. How to Exercise Your Rights

• Phone: (877) 570-3473
• Email: office@hedrickfireprotection.com

We will verify your request by matching the identifying information you provide with the data we already maintain.

7. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, complete our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. "Do Not Track" Signals (CalOPPA)

Currently, there is no universal industry standard for DNT signals, so our website does not alter its data collection and use practices when we receive a DNT signal from your browser.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website with a new "Effective Date."

10. Contact Us

• Address: 13309 Central Ave, Chino, CA 91710
• Email: office@hedrickfireprotection.com
• Phone: (877) 570-3473

Effective Date: June 8, 2026

Welcome to the website of Hedrick Fire Protection. These Terms of Service ("Terms") govern your access to and use of our website, as well as any communications, requests for quotes, or scheduling of services made through the site or via phone. By accessing our website or contacting us, you agree to be bound by these Terms.

1. Acceptance of Terms

By using this website, submitting a contact form, or calling our business lines, you signify your acceptance of these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

Hedrick Fire Protection provides fire protection services, which may include inspections, testing, maintenance, repairs, and installations of fire safety systems. Information provided on this website is for general informational purposes. The actual scope, cost, and terms of any physical services will be governed by a separate, signed service agreement or contract provided prior to the commencement of work.

3. Communications and Call Recording

When you contact Hedrick Fire Protection via phone, email, or through our website, you consent to receive communications from us regarding your inquiry, service requests, and account.

Notice of Recording: Calls to and from our business may be monitored, tracked, and recorded for quality assurance, training, customer service, and marketing analytics purposes. By speaking with our representatives, you consent to such recording and monitoring.

4. User Responsibilities

When interacting with our website or requesting services, you agree to:

• Provide accurate, current, and complete information.
• Ensure you have the legal authority to request services for the specified property.
• Provide our technicians with safe and lawful access to the property to perform scheduled services.
• Not use our website for any unlawful purpose or to solicit others to perform or participate in any unlawful acts.

5. Estimates and Billing

Any quotes or estimates provided via website or phone are preliminary and subject to change based on an in-person assessment of your property and fire protection systems. Payment terms, including deposits, invoicing, and due dates, will be outlined in your official service agreement or invoice.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Hedrick Fire Protection or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.

7. Disclaimer of Warranties

While we strive to keep the information on our website accurate and up-to-date, we make no warranties or representations regarding the accuracy, completeness, or reliability of the content. Your use of the website is at your own risk.

Note: Warranties regarding our physical fire protection services and equipment will be explicitly detailed in your individual service agreement.

8. Limitation of Liability

To the fullest extent permitted by law, Hedrick Fire Protection, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your access to, use of, or inability to use the website, or any communications with our business.

9. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

10. Modifications to Terms

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

11. Contact Information

• Company: Hedrick Fire Protection
• Address: 13309 Central Ave, Chino, CA 91710
• Email: office@hedrickfireprotection.com
• Phone: (877) 570-3473